#Active listening exercises how to

Disclosing similar situations - 'I also had to deal with this situation, here's how I handled the problem, hopefully, this can help.'Īll of these active listening examples show that you are invested in the conversation and comprehend what the speaker is talking about.Asking specific questions - 'How exactly can we achieve this goal?'.Asking open-ended questions - 'I see your point.Simple verbal affirmation - 'I appreciate you taking the time to bring this up to me.'.Building trust - 'That is an unfortunate problem, please let me know how I can help you with this.'.Demonstrating concern - 'I understand you're going through some challenges with this task, is there any way I can help?'.Paraphrasing - 'So, you're proposing we completely overhaul our current product?'.This could be done through a variety of active listening responses which can be applied to any workplace situation such as: training comprehension, job interviews, presentations, workshops, and feedback.Ī few general examples of active listening techniques and responses that demonstrate effective listening skills: Since active listening revolves around the listener's ability to portray their understanding of the conversation, the listener needs to convey they've listened to the speaker. Examples of active listening techniques and responses If your team members can genuinely master active listening, they will have essential skills to become better employees overall. Customers feel heard and are more likely to purchase your product or service as a result. Without interrupting or disconnecting from the conversation, a salesperson can accurately provide customers with information that can solve their problems. Salespeople who practice active listening allow customers to explain to them their needs and pain points. This ensures they are listening to each other, which in turn creates a more respectful work environment. Respectful work environmentĪctive listening enables employees to better understand and communicate with other team members. Employees that developed active listening skills collaborate better with other team members to solve problems and complete tasks. They’ll quickly retain and put the newly trained skills to action after the initial training session.Ī modern learning platform like Continu allows instructors to create effective training courses that can develop active listening skills and measure employee training progress.Ĭollaboration is an absolute must when solving a complex problem or achieving a challenging goal. That requires them to be trained multiple times, costing more money in the long run.Įmployees that are properly trained and develop active listening skills will generate a higher ROI on future training. Training programs require time and money spent to develop your workforce, when trainees don’t listen effectively during training, they’ll immediately forget what they’ve learned. Active listening ensures employees will understand and retain more of what they learned to increase productivity.

#Active listening exercises how to

When employees know how to engage in instruction or on-the-job training, they will be better prepared to execute the required tasks without issue.

With proper understanding through listening and emotional intelligence, teams can work better together. For the most part, fighting between team members stems from miscommunication. Elimination of needless conflictĮmployees can use active listening to completely eliminate needless conflict in the workplace. As a result, customers go from feeling frustrated and unheard to being fully supported.Ĭustomer service active listening is a sure-fire way to provide high-level service and support to customers. Better customer serviceĪctive listening skills help customer-based roles better understand their customers, show empathy, and offer effective solutions. Let's dive into each benefit of active listening to see how it helps your organization on a daily basis. Here are the key benefits you will likely see if your team improves their active listening skills: The skills developed through active listening ensure your team is understanding, comprehending, solving problems, and working collaboratively while reducing workplace conflicts. Benefits of active listening in the workplaceĪctive listening is important in the workplace because it helps employees improve communication as a whole. Active listening includes responses that prove you comprehend what the other speaker is attempting to convey through questions or feedback. Passive listening is one-way communication in which the listener does not respond or ask questions and may or may not grasp the message sent by the speaker.